Royal Antique Palace respects your privacy and is committed to protecting the personal information you provide when you visit or interact with royalantiquepalace.com.This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with our website, antique furniture listings, enquiry forms, communication channels, and related services.By using our website, you acknowledge the practices described in this Privacy Policy.

1. About Royal Antique Palace

Royal Antique Palace is an antique and vintage furniture business based in Kozhikode (Calicut), Kerala, India.Our website provides information about antique furniture, vintage furniture, traditional furniture, product collections, enquiries, and related services.

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Email address
• Phone number
• WhatsApp contact details
• Delivery or enquiry information
• Product preferences and requirements
• Information submitted through contact or enquiry forms
• Messages and communications sent to us
• Information you voluntarily provide when requesting product details, quotations or services

We may also automatically receive certain technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate location information
• Date and time of website visits
• Referring website or source
• Website interaction and usage information

We collect only information that is reasonably necessary for legitimate business, website, communication, security or legal purposes.

3. How We Use Your Information

Royal Antique Palace may use collected information to:

• Respond to customer enquiries
• Provide antique and vintage furniture information
• Share product details, photographs, videos and quotations
• Process and manage orders
• Communicate about purchases and deliveries
• Arrange delivery or other services where applicable
• Respond to requests through email, phone or WhatsApp
• Improve our website and customer experience
• Understand website traffic and visitor behaviour
• Maintain website security
• Prevent fraud, misuse or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Maintain appropriate business records

We do not use personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Contact Forms & Enquiries

If you submit an enquiry through royalantiquepalace.com, we may use the information you provide to contact you regarding your enquiry.For example, if you request information about an antique table, wooden cot, traditional Kerala furniture or another product, we may use your name, phone number or email address to respond to your request.Please avoid submitting sensitive personal information through website enquiry forms unless it is specifically required.

5. Email, Phone & WhatsApp Communication

When you contact Royal Antique Palace through email, phone or WhatsApp, we may retain relevant communication and contact information to respond to your enquiry, manage customer relationships, process transactions, provide after-sales assistance or maintain business records.Our primary contact email is:royalantiqueclt@gmail.com. WhatsApp and other third-party communication platforms may have their own privacy policies and terms. Your use of those platforms is also subject to their respective policies.

6. Cookies & Similar Technologies

Royal Antique Palace may use cookies and similar technologies to help operate, secure and improve royalantiquepalace.com.Cookies may be used for purposes such as:

• Remembering website preferences
• Understanding website usage
• Improving website functionality
• Measuring website traffic
• Supporting analytics
• Improving user experience
• Maintaining website security

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Google Analytics & Website Analytics

We may use website analytics tools, including Google Analytics or similar services, to understand how visitors use our website.Analytics information may help us understand:

• Which pages receive visits
• How visitors find our website
• General visitor behaviour
• Website performance
• User engagement
• Traffic sources
• Areas where the website can be improved

Analytics services may process technical information according to their own privacy policies and applicable settings.

8. Advertising & Marketing

Royal Antique Palace may use digital marketing, advertising and remarketing platforms to promote our products and services.These platforms may use cookies, pixels or similar technologies to measure advertising performance and deliver relevant advertisements, subject to their respective policies and your available privacy choices.We aim to use marketing technologies responsibly and in accordance with applicable privacy and advertising requirements.

9. How We Share Information

Royal Antique Palace does not sell your personal information as a standalone product.We may share relevant information where reasonably necessary with:

• Service providers supporting our website
• Website hosting and technical service providers
• Analytics providers
• Payment service providers, where applicable
• Delivery and logistics providers
• Communication platforms
• Professional advisers
• Government authorities or law-enforcement agencies where legally required
• Other parties where disclosure is necessary to protect our legal rights, security or business interests

We aim to share only information that is reasonably necessary for the relevant purpose.

10. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment service providers.Royal Antique Palace generally does not need to directly store complete payment card information when payments are processed through an external payment provider.Payment providers may collect and process payment information according to their own terms and privacy policies.Customers should review the relevant payment provider’s privacy information before completing a transaction where appropriate.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.However, no website, online service or electronic transmission can be guaranteed to be completely secure.Therefore, while we take reasonable security precautions, we cannot guarantee absolute security of information transmitted through the internet.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, completing transactions, maintaining business records, resolving disputes, improving services and meeting legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

13. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include requesting access to or correction of certain information and raising concerns about how your information is handled.You may also choose not to provide certain information. However, this may prevent us from responding to an enquiry, providing a quotation, processing an order or delivering a requested service.To make a privacy-related request, contact us at:royalantiqueclt@gmail.com. We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website is not specifically directed toward children.We do not knowingly request or intentionally collect personal information from children for purposes that are not permitted by applicable law.If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, advertising platforms or other external services. Royal Antique Palace does not control the privacy practices of these third parties.

When you leave our website or interact with an external platform, that platform’s own privacy policy and terms may apply.

16. Social Media

Royal Antique Palace may maintain or use social media profiles and platforms to showcase antique furniture, vintage furniture, traditional Kerala furniture, showroom updates and other business content.Interactions with our social media accounts may be subject to the privacy policies and terms of the respective social media platforms.

17. International Data Processing

Some website, analytics, hosting, communication or technology service providers may process information outside India. Where applicable, such processing will be subject to the provider’s policies and the requirements of applicable law.

18. Legal Compliance

We may collect, use, preserve or disclose personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, government requests or lawful orders.We may also process information where necessary to prevent fraud, security incidents, misuse or other unlawful activities.

19. Changes to This Privacy Policy

Royal Antique Palace may update this Privacy Policy from time to time to reflect changes in our website, business practices, technologies or applicable legal requirements.The latest version will be published on this page with the updated date.We encourage visitors to review this page periodically for changes.

20. Contact Royal Antique Palace

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us by email:royalantiqueclt@gmail.com. We will review privacy-related enquiries and respond as appropriate under applicable law.