At Royal Antique Palace, we carefully handle antique and vintage furniture from our showroom in Kerala. Because many of our products are large, heavy, delicate, aged, or one-of-a-kind pieces, delivery is arranged according to the product and destination rather than through a standard parcel-shipping system.This Shipping & Delivery Policy explains how we handle furniture transportation, delivery charges, delivery areas, unloading, installation, and delivery-related issues.

1. Where We Deliver

Royal Antique Palace provides furniture delivery services across Kerala, India.We can arrange delivery to major cities, towns, and other locations in Kerala, subject to road access and transportation availability.For destinations outside Kerala, please contact us before placing an order. We will check whether transportation can be arranged for your location and provide the applicable delivery details.

2. Delivery of Antique & Vintage Furniture

Antique furniture requires more careful transportation than ordinary packaged products. The delivery method may depend on:

• Size and weight of the furniture
• Type and construction of the item
• Age and condition of the furniture
• Number of products purchased
• Delivery distance
• Road and vehicle accessibility
• Loading and unloading requirements
• Installation or assembly requirements

We select the appropriate transportation arrangement based on these factors to reduce the risk of damage during handling and transit.

3. Shipping & Transportation Charges

Delivery charges are calculated separately where applicable.The transportation cost may vary depending on the destination, furniture dimensions, quantity, vehicle requirements, loading and unloading requirements, and other logistical factors.Before dispatch, Royal Antique Palace will communicate the applicable delivery or transportation charges to the customer wherever required.

4. Delivery Time

Furniture delivery times can vary because antique and vintage pieces often require careful preparation and specialized transportation.After an order is confirmed, we will provide the customer with an estimated delivery schedule based on the product and delivery location.Delivery schedules may be affected by:

• Weather conditions
• Traffic and road conditions
• Vehicle availability
• Public holidays
• Local restrictions
• Remote or difficult-to-access locations
• Unforeseen transportation problems

Estimated delivery dates are therefore not guaranteed delivery deadlines.

5. Preparing Your Location for Delivery

Before the furniture arrives, customers should make sure there is sufficient access to the property.Please check:

• Main entrance and doorway width
• Staircase dimensions
• Lift/elevator size and weight restrictions
• Corridor and passage space
• Parking and vehicle access
• Space available for unloading and placement

If the furniture cannot be moved into the intended location because of inadequate access, additional labour, equipment, or transportation may be required.Customers should inform us in advance about any restricted access or special delivery conditions.

6. Loading, Unloading & Installation

Delivery arrangements may include transportation and unloading depending on the order and the agreed service.Installation or assembly is provided only when specifically agreed with the customer.For large or particularly heavy furniture, additional manpower or equipment may be required. Any additional charges will be discussed with the customer where applicable.Customers should not attempt to move extremely heavy antique furniture without appropriate assistance, as improper handling may cause damage to the furniture or property.

7. Inspect Your Furniture at Delivery

We recommend that customers inspect their furniture when it is delivered.If you notice significant damage that appears to have occurred during transportation:

1. Take clear photographs or videos of the furniture.
2. Photograph the packaging or protective materials, if applicable.
3. Inform the delivery personnel immediately.
4. Contact Royal Antique Palace as soon as possible.
5. Provide your order details and supporting photographs or videos.

This information helps us investigate transportation-related issues properly.

8. Natural Characteristics of Antique Furniture

Antique and vintage furniture is valued partly because of its age, craftsmanship, materials, and history.Depending on the individual piece, you may notice natural characteristics such as:

• Minor scratches
• Small dents
• Wood grain variations
• Colour variations
• Signs of ageing
• Old repairs or restoration marks
• Small cracks or surface imperfections

Such characteristics may be part of the furniture’s age and character and should not automatically be considered transportation damage.The condition and characteristics of an individual antique item will depend on that specific piece.

9. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information.A delivery may be delayed or require an additional trip if:

• The customer is unavailable at the agreed time.
• The delivery address is incorrect or incomplete.
• The vehicle cannot access the property.
• Required building or apartment permissions have not been obtained.
• The furniture cannot be moved through the available access route.
• Additional unloading or handling arrangements are required.

Additional transportation, labour, storage, or re-delivery costs may apply in such situations.

10. Delivery Delays Beyond Our Control

Royal Antique Palace will make reasonable efforts to meet the agreed delivery schedule. However, we cannot be held responsible for delays resulting from circumstances outside our reasonable control.These may include severe weather, natural disasters, road closures, accidents, strikes, transportation disruptions, government restrictions, or other unexpected events.If a significant delay occurs, we will communicate the updated delivery information to the customer whenever reasonably possible.

11. Cancellation After Dispatch

Customers should contact Royal Antique Palace as soon as possible if they wish to cancel an order.Cancellation may not be possible once an item has been packed, loaded, transported, or dispatched.If transportation has already been arranged, the customer may be responsible for applicable transportation, handling, or other costs.Cancellation and refund requests are subject to our applicable Refund & Cancellation Policy.

12. Delivery Damage Claims

If you believe your furniture has suffered significant damage during transportation, please contact us promptly after delivery.We may request photographs, videos, order information, and other relevant details to assess the issue.Each case will be reviewed individually based on the condition of the furniture before dispatch, the reported damage, and the available evidence.

13. Bulk & Custom Orders

Royal Antique Palace may accept customized furniture requirements depending on the product and order quantity.For customized or bulk orders, delivery arrangements, transportation charges, preparation time, and installation requirements will be discussed and confirmed with the customer before dispatch.

14. Contact Royal Antique Palace

For delivery enquiries, transportation charges, order updates, or questions about delivering antique furniture in Kerala, contact us:

Royal Antique Palace
Phone / WhatsApp: +91 80750 20408
Website: royalantiquepalace.com

When contacting us about an order, please keep your order details and delivery location available so that we can assist you more efficiently.

15. Policy Updates

Royal Antique Palace may modify this Shipping & Delivery Policy when necessary to reflect changes in our delivery services, business operations, or applicable requirements.The latest version will always be published on this page with the updated date.